Privacy Policy

Introduction

Welcome to Consultation Pro's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring the privacy and security of your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Consultation Pro respects your privacy and recognizes the importance of protecting the personal information you share with us. This policy explains our practices regarding the collection, use, and disclosure of your information through our website, online platforms, and during our consultation services, whether conducted online or offline.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect may include:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when you register for our services or fill out contact forms.
• Business Information: Details about your business, industry, size, and specific challenges or goals you share during consultations.
• Communication Records: Records of your interactions with us, including emails, chat logs, consultation notes, and call recordings (with your prior consent).
• Technical Information: IP address, browser type and version, time zone setting, operating system, and device information when you visit our website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, links clicked, and other actions taken while using our services.

How We Collect Your Information

We collect information through various channels, including:

• Direct Interactions: Information you provide when filling out forms on our website, subscribing to our newsletter, registering for events, or contacting us directly.
• Consultation Sessions: Information you share during online or offline consultation sessions.
• Automated Technologies: When you visit our website, we may automatically collect technical data using cookies, server logs, and similar technologies.
• Third Parties: We may receive information about you from third parties, such as business partners, analytics providers, and social media platforms, in accordance with their privacy policies and your privacy settings.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and personalizing our consultation services to meet your specific business needs.
• Communicating with you about our services, updates, and relevant business insights.
• Processing your requests, managing your account, and completing transactions.
• Improving our website, services, and customer experience based on your feedback and usage patterns.
• Sending you marketing communications about services that may be of interest to you (with your consent where required by law).
• Analyzing trends, administering our website, and gathering demographic information for aggregate use.
• Protecting our rights, privacy, safety, or property, and enabling us to pursue available remedies or limit damages.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations.
• Consent: Processing based on your specific and informed consent, which you can withdraw at any time.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as IT and system administration, payment processing, and marketing services.
• Professional Advisers: Including lawyers, auditors, and insurers who provide legal, accounting, and insurance services.
• Regulatory Authorities: Government bodies, regulators, and other authorities when required by law or regulation.
• Business Partners: In connection with specific services or joint offerings, with your consent where required.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to you or a third party.
• Objection: Object to processing of your personal information based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users, understand your preferences, and provide a better browsing experience. A cookie is a small file of letters and numbers that we store on your browser or device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, pages visited, and links followed to deliver more relevant advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer your personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Consultation Pro
Marszałkowska 126/134
Warsaw, Poland
Phone: +48 297 613 485
Email: [email protected]